The Power of Web Content Management Systems – A Company View


Our goal as business people whether you are in marketing, sales, IT or support of a Fortune 500 company or a one-person-shop in a small business, the goal is still the same – deliver a consistent experience across all customer touch points.  The siloed nature of big corps and small can make that a difficult feat.  Yet we all strive for it.

What to do, what to do?  The answer for Gannon Solutions is web content management systems (CMS).  Now a CMS all by itself isn’t going to solve the many facets involved with integrated messaging.  No sir.  But with the proper strategy, it can be the most relevant foundational piece to begin that journey. You see websites aren’t (or shouldn’t be) built as they once were.  The idea of IT receiving “requirements” based on a product manager’s explanation of a designers rendering from a senior manager’s vision seems barbaric and inefficient. Not too mention we’ve seen this game of “documentation telephone” often leaves a developer writing native code that offers only a percentage of value expected by the business.  And the communication divide often felt by marketing and sales departments as an example generally leaves little room for a development team to know the intricacies of how to execute on say, the appropriate ad serving software, video streaming or sophisticated customer personalization tool.

Now I’m not pointing fingers, because believe you me I have been there.  Repeatedly.  But what are we to do and how do we sell the right solution into our companies?  Here are some considerations you might find useful to those looking for the precise solution to begin the journey of delivering consistent customer value:

  1. Always have vision.  Is it obvious?  Sure.  But do you know what it means? That’s the real question.  Vision is meant to place a company’s potential in the realm of the possible, not the impossible.  It is long-term and can be achieved through a singular or subsets of missions.  Not just mission statement.  Think literally mission.  A mission has to be attainable based on the way your company is positioned today or the mission being applied to reposition your company for the achievable future.
  2. Find the right strategy.  Formulating strategy is not as obvious as just knowing you need one.  I once read something that always stuck with me when considering crating an accurate strategy – Keep it simple by considering just two critical factors:  predictability (How far into the future and how accurately can you confidently forecast demand, corporate performance, competitive dynamics, and market expectations?) and malleability(To what extent can you or your competitors influence those factors?).
  3. Facilitate a conversation about CMS capabilities.  Q: “But we’ve got a great website, why do we need to invest in another technology?” A: Read the first sentence of this blog again.  A CMS can be the tie that binds company silos.  Ah, but now what to look for:
  4. Easy-to-use-interface.  A must-have for tech and non-tech to get on the same page.
  5. Single view to the customer with omnichannel delivery.  A CMS should be collecting data for personalization to render to the indented customers cross platform.  Conversions, impressions, etc. to achieve company goals.
  6. Automation for all possible content channel messaging.  A CMS can scale to translate your content through your current channels and expand to reach new channels that align with your company vision.  Customize for scalability.
  7. SEO.  Yep, what’s the point of a cool site when no one finds it.  Take care when developing content to adhere to titles, meta descriptions and keywords.  Leverage the alt attributes and link backs.  All this becomes far more manageable in a CMS and is truly important in Google’s rankings.
  8. Support.  Every CMS has a support component.  Whether it’s an active community online or a 24/7 call-in line, use them.  When you add a CMS to your business, you’ve just joined a club.  Research the CMS’ support channels to find the right solution for your individual business’ needs.
  9. Integration flexibility.  Insists on aligning with a CMS that has simple integration to your current line of business applications.  If you begin to see that options become too limited, it’s time to look at your business applications.  Don’t stifle your efforts to a scope of work that doesn’t include an internal audit of current technology.
  10. Scalability.  Today’s strategy is tomorrow’s learned mistake.  That is OK.  But be certain you’ve found a CMS that is continually supported and upgraded to allow your company to pivot on demand.  This is the riskiest part, I’ll admit.  No one knows the future.  We all aren’t CEO with ultimate decision-making power.  However, a CMS can be the best tool in your arsenal to keep up with an ever-changing environment.
  11. Bring everyone together.  Yes communication between the silos.  Tap the shoulder of a developer.  Invite key stakeholders to a luncheon.  Never underestimate the power of informal conversation while you research.  It’s just the right thing to do.

This is a high-level list of considerations.  Many more exist based on the culture and size of your organization.  But big or small, there are ways through technology that can align your efforts to meet company goals.  Solutions are out there.  Research.  Then, research again.

Feel free to ask us for help, too, by the way.  We love this stuff!

Top Eleven Things I Have Learned in a Hurry


I’ll admit that from the beginning, that touting Gannon Solutions as a “start up” may inadvertently attempt to put it in a league with the likes of Groupon, Wildfire, Threadless, etc.  Start up means different things to everyone.  For one thing, I type WAY too many typos.  And although I may wish for a killer campaign with a social frenzy that made Dollar Shave Club explode in 2012, I am more pragmatic.  I do not foster any reckless thoughts that I am in their company, except that I started a business.

This does not mean I do not want or expect success. I do. I’d like measurable, quantifiable wild success.  I was not one of the Top 13 Startups to Watch in 2013 (nor will be in 2014 for that matter).  But Gannon Solutions did start up and I am proud of that.  Instead of sitting on the couch waiting for another job interviewer to call me, I am actively leveraging my more than 20 years of business and online experience to help small and midsized business increase consumer-traffic get through their doors or get online to fill their shopping carts.  I’m a marketer that has done it all at some point of my career:  website development, mobile optimization, design, email marketing, social media, digital strategy, technology innovation and yes, sales.  For over 20 years I’ve hit the grind and worked tirelessly for the man.  Why not become my own boss?  It was time.

1. Nobody cares.  Really. 

It’s the truth.  But that’s OK.  This does not mean I am doing the wrong thing. I had some quality years under my belt in business.  That may have made me pretty smart in a corporate boardroom, but small and midsized simply don’t care.  It repels them.  They cut through the BS quickly!  It’s not what you’ve done so much as it is what can you do for them now.

2. Keep it simple! 

A corporate stooge once said that I used too many flourishing words. I’m a believer in learning and improving at every turn, no problem.  No matter how misguided the source, there is truth.  Another entrepreneur recently told me I toss around too much jargon that your average “non-corporate marketer” doesn’t need.  I know my “style” followed me to the start-up.  I over-think the obvious. But instead of touting SEO, Title Tags and (capital S) Social (capital M) Media, I should simply state that I’m here to help their company’s online listing get to the top of Google to drive more customers.  Simple.  (Well, difficult. But explained more simply.)

3. Get off the island.  Ask for help.

Oh yes, you will be doing it all…every bit of the work.  Goodbye resources!  And everything takes just a little bit longer than you expect.  Sure, I am the Man…but now I’m also the accountant, research assistant, transportation engineer (well that’s the CTA), copy machine technician and on and on.  And let’s face it; you cannot do it all alone.  And shouldn’t.  Allow yourself to be open for others’ kindness and grace.  You may not have the luxury to rely on their resources, but that does not mean you can’t lean on people for support and guidance.  You only have to be as alone as you isolate yourself.

4. Humble yourself and be thankful.

I have learned right away that I will survive or fail based on my willingness to evolve quickly. Iterate immediately.  This came with surprising consequences.  I’ve gotten off my high horse and accepted quickly that I have to give up the fancy dinners, nights out, fabulously vapid shopping trips, and yes, some of the expectations of my friends and family.  Not give them up exactly, but realize that my resources are limited.  I have a new perspective.  Everyone lives their lives so differently with different priorities, each have their own outcome.  Humbling.  I now grab coffee, meet up for a bagel, watch friend’s dogs and cats while they enjoy extravagant vacations.  This is a very humbling time since I used to go on those trips.  This is a surprising development in my life.  Upon serious reflection I find that I am actually doing the right thing for myself.  This doesn’t mean I’ll be financially successful right away, but there is affirmation that flows from this work.  It is right for me.  And I am finding that it is OK for me to yield some of life’s frivolities to allow myself to be thankful with what I have now.  Be thankful for the opportunity.

5. Find problems to solve.

It’s the obvious I can miss.  I can’t tell you how many things I’ve recently read on this; but it took a while to get through my thick head.  Find a problem.  Solve it.  Seek those issues that need real help.  That’s what a business owner really wants.  We’ve all got too much going on to address the hard stuff sometimes.  We procrastinate.  That’s my way in.

6. Expect to learn with fire-hose pressure.

This one I underestimated and find daunting.  I expected to know some of what I was doing based on experience.  But then I actually sat down to try it.  Like, with my own hands.  I cannot remember the last time I actually did some of the tasks I do daily now instead of managing people who do it.  Photoshop vs Illustrator?  Phew, it’s been some years!  It sounds ridiculous, but the online landscape changes so quickly, I had always focused on that.  I can’t remember the last time I had to track my own hours so I could invoice a client… myself.  Oh wait, last week.  Boy was that a shock.  (Clients are getting a great deal because I could not possibly charge the amount of hours I am creeping along at!)

7. Write down on a piece of paper “Can I Afford to Begin A Business?” then throw it away!

Either you can or you can’t.  Regardless when you are ready, just do it.  Otherwise you never will.  Just begin at your financial pace.

8. Can You Tap Dance?  Ya better learn.

Corporations are siloed.  I never stopped to think what a luxury that could be.  Oh the bliss of not knowing what exactly happens across each department to make the big corporate machine run!  Well that machine is now me.  I will not fake it, but I can sure weigh lay topics until I have time to research and become informed.  I am always transparent about gaps of knowledge, but then I learn it for my client.  Learn it fast.  Become an expert.

9. Make a cute logo.

But if you don’t, you can always change it.  And without the executive branding team’s approval!

10.  Gain experience.

The rest I will learn as each day passes. I’ve got years to rely on, not rest on.  It is that challenge that makes this fun and possible.

11. Ask yourself Why?

This one should be #1.  Why did I want to begin a business?  My reasons are simple and honest:

  • I want to create a culture of excellence for people who live and breathe their career and family.  A place where your humanity is safe and being smart isn’t feared.  Neither is being wrong.  Innovative risk takers are hailed.  A true working environment based on form and function where the question ‘Why?’ is always asked.
  • I want to have fun with these people, mentoring them, developing them while always learning from them. And I want an open forum of ideas with a dash of tomfoolery.
  • Finally, I want a company with my vision for future growth and the right people in place to cultivate a path for success.

One more thing, I wrote most of this blog last night to post today because, frankly I know the content will help to increase my site’s search rankings.  Every minute working is value added.  Saturday nights are no longer the same.  This is temporary but there is good news today:  every day feels like a Tuesday.  No more Sunday night dreads.

Keep following and see what happens.  Feel free to add your own recommendations.  I love feedback!  Or follow me on Facebook, Twitter or LinkedIn.

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