Month: December 2013

2013 The Consumer-Centric Year!


2013 seems a blur, doesn’t it? This year proved to be a measured improvement in how companies are presenting their wares relevantly to consumers.  More thoughtful, innovative offerings continue to prevail in the marketplace.  Consumer-centric companies have been paying attention and have better opportunities than ever before to follow consumers’ end-to-end journey.

Companies today have fortified themselves with terabytes of data to help predict a consumer’s demand, and the consumer-experience leaders are challenging themselves to grow consumer bases in innovative ways.  Untouchables like Apple, Lexis and Amazon continue to be leaders with one mouse click and one tap of a tablet screen in their quest to enhance the customer experience to meet consumer relevancy.  But this informational highway goes both ways.  Now armed with more transparent information than ever before, consumers are trekking wisely online and into retailers righteously seeking lower prices and better products.  We are all data scientists now.

As I look through the digital lens, I feel confidant that the landscape will quicken in the upcoming year.  But how can such a velocity be sustained?  Don’t assume demand will unwittingly drive progress.  It’s a nice thought but too easy.  Take it from someone who’s been in the business for quite a few years, 2014 is going to take serious work to keep engagement high with meaningful consumer offerings.  I predict 2014 to be crowded with optimization and automation in all forms.  Keep watching the trends and plan, because you know what happens when we assume. Don’t make me say it.

Have a look at Trends: 22 Digital Marketing techniques that demand attention in 2014 by Dave Chaffey.

Top Eleven Things I Have Learned in a Hurry


I’ll admit that from the beginning, that touting Gannon Solutions as a “start up” may inadvertently attempt to put it in a league with the likes of Groupon, Wildfire, Threadless, etc.  Start up means different things to everyone.  For one thing, I type WAY too many typos.  And although I may wish for a killer campaign with a social frenzy that made Dollar Shave Club explode in 2012, I am more pragmatic.  I do not foster any reckless thoughts that I am in their company, except that I started a business.

This does not mean I do not want or expect success. I do. I’d like measurable, quantifiable wild success.  I was not one of the Top 13 Startups to Watch in 2013 (nor will be in 2014 for that matter).  But Gannon Solutions did start up and I am proud of that.  Instead of sitting on the couch waiting for another job interviewer to call me, I am actively leveraging my more than 20 years of business and online experience to help small and midsized business increase consumer-traffic get through their doors or get online to fill their shopping carts.  I’m a marketer that has done it all at some point of my career:  website development, mobile optimization, design, email marketing, social media, digital strategy, technology innovation and yes, sales.  For over 20 years I’ve hit the grind and worked tirelessly for the man.  Why not become my own boss?  It was time.

1. Nobody cares.  Really. 

It’s the truth.  But that’s OK.  This does not mean I am doing the wrong thing. I had some quality years under my belt in business.  That may have made me pretty smart in a corporate boardroom, but small and midsized simply don’t care.  It repels them.  They cut through the BS quickly!  It’s not what you’ve done so much as it is what can you do for them now.

2. Keep it simple! 

A corporate stooge once said that I used too many flourishing words. I’m a believer in learning and improving at every turn, no problem.  No matter how misguided the source, there is truth.  Another entrepreneur recently told me I toss around too much jargon that your average “non-corporate marketer” doesn’t need.  I know my “style” followed me to the start-up.  I over-think the obvious. But instead of touting SEO, Title Tags and (capital S) Social (capital M) Media, I should simply state that I’m here to help their company’s online listing get to the top of Google to drive more customers.  Simple.  (Well, difficult. But explained more simply.)

3. Get off the island.  Ask for help.

Oh yes, you will be doing it all…every bit of the work.  Goodbye resources!  And everything takes just a little bit longer than you expect.  Sure, I am the Man…but now I’m also the accountant, research assistant, transportation engineer (well that’s the CTA), copy machine technician and on and on.  And let’s face it; you cannot do it all alone.  And shouldn’t.  Allow yourself to be open for others’ kindness and grace.  You may not have the luxury to rely on their resources, but that does not mean you can’t lean on people for support and guidance.  You only have to be as alone as you isolate yourself.

4. Humble yourself and be thankful.

I have learned right away that I will survive or fail based on my willingness to evolve quickly. Iterate immediately.  This came with surprising consequences.  I’ve gotten off my high horse and accepted quickly that I have to give up the fancy dinners, nights out, fabulously vapid shopping trips, and yes, some of the expectations of my friends and family.  Not give them up exactly, but realize that my resources are limited.  I have a new perspective.  Everyone lives their lives so differently with different priorities, each have their own outcome.  Humbling.  I now grab coffee, meet up for a bagel, watch friend’s dogs and cats while they enjoy extravagant vacations.  This is a very humbling time since I used to go on those trips.  This is a surprising development in my life.  Upon serious reflection I find that I am actually doing the right thing for myself.  This doesn’t mean I’ll be financially successful right away, but there is affirmation that flows from this work.  It is right for me.  And I am finding that it is OK for me to yield some of life’s frivolities to allow myself to be thankful with what I have now.  Be thankful for the opportunity.

5. Find problems to solve.

It’s the obvious I can miss.  I can’t tell you how many things I’ve recently read on this; but it took a while to get through my thick head.  Find a problem.  Solve it.  Seek those issues that need real help.  That’s what a business owner really wants.  We’ve all got too much going on to address the hard stuff sometimes.  We procrastinate.  That’s my way in.

6. Expect to learn with fire-hose pressure.

This one I underestimated and find daunting.  I expected to know some of what I was doing based on experience.  But then I actually sat down to try it.  Like, with my own hands.  I cannot remember the last time I actually did some of the tasks I do daily now instead of managing people who do it.  Photoshop vs Illustrator?  Phew, it’s been some years!  It sounds ridiculous, but the online landscape changes so quickly, I had always focused on that.  I can’t remember the last time I had to track my own hours so I could invoice a client… myself.  Oh wait, last week.  Boy was that a shock.  (Clients are getting a great deal because I could not possibly charge the amount of hours I am creeping along at!)

7. Write down on a piece of paper “Can I Afford to Begin A Business?” then throw it away!

Either you can or you can’t.  Regardless when you are ready, just do it.  Otherwise you never will.  Just begin at your financial pace.

8. Can You Tap Dance?  Ya better learn.

Corporations are siloed.  I never stopped to think what a luxury that could be.  Oh the bliss of not knowing what exactly happens across each department to make the big corporate machine run!  Well that machine is now me.  I will not fake it, but I can sure weigh lay topics until I have time to research and become informed.  I am always transparent about gaps of knowledge, but then I learn it for my client.  Learn it fast.  Become an expert.

9. Make a cute logo.

But if you don’t, you can always change it.  And without the executive branding team’s approval!

10.  Gain experience.

The rest I will learn as each day passes. I’ve got years to rely on, not rest on.  It is that challenge that makes this fun and possible.

11. Ask yourself Why?

This one should be #1.  Why did I want to begin a business?  My reasons are simple and honest:

  • I want to create a culture of excellence for people who live and breathe their career and family.  A place where your humanity is safe and being smart isn’t feared.  Neither is being wrong.  Innovative risk takers are hailed.  A true working environment based on form and function where the question ‘Why?’ is always asked.
  • I want to have fun with these people, mentoring them, developing them while always learning from them. And I want an open forum of ideas with a dash of tomfoolery.
  • Finally, I want a company with my vision for future growth and the right people in place to cultivate a path for success.

One more thing, I wrote most of this blog last night to post today because, frankly I know the content will help to increase my site’s search rankings.  Every minute working is value added.  Saturday nights are no longer the same.  This is temporary but there is good news today:  every day feels like a Tuesday.  No more Sunday night dreads.

Keep following and see what happens.  Feel free to add your own recommendations.  I love feedback!  Or follow me on Facebook, Twitter or LinkedIn.

Photo by iStock Getty Images

Top 6 Awesomeness Online


I’m a Chrome user and have been since about 2012 or something.  I think that’s when it launched. Google it. Before then I was a Firefox guy, but for the same reason really – bookmarks.  Yup, bookmarks.  Not just a redefined feature, a game changer for me.  Plug-ins are cool too but the real story for me was that browsers now came with the ability to access those same bookmarks across all my devices.  Across my Mac, home PC, work PC, iPhone, iPad, mini…the list goes on…I could access my bookmarks, which keep everything so very organized for me on the messy web, on any device. Wow, bookmarks.

You see my memory for certain things is unceasingly bad.  Images I remember.  Places?  So-so.  Names?  Forget about it, to use the pun.   In Yiddish I’m called katzisher kop.  I’m not Jewish, but it means the forgetful one.  And the only reason I remember that is because upon further investigation I found its literal translation apparently is “cat head”.  Now that’s an image I can remember. Regardless, because my faltering memory I keep a list for everything in my life in a notebook for offline and in a bookmark for things online.  Bookmarks keep me organized so I don’t lose neat stuff when I first see it.

The point is I have a bookmark entitled – Awesomeness.  It is filled with what I believe are The Coolest web designs and articles I’ve come across.  The commonality to them is parallax scrolling. (I Googled that one for you.)  I love the way parallax scrolling lets designers tell stories on the web.  Some from this list have won awards, some are a bit dated but they all still fascinate.

  2. New York Times article
  3. 53
  4. inTacto
  5. Whiteboard
  6. Hard Graft

What brought about my total tangent of a post today was this professional article I am actually reposting.  Parallax scrolling is thought of, in this Forbes article by Steve Cooper, to be a standard of 2014 web design.  Its time has come.  2014 is going to be Awesomeness.